Understanding Solar Shingle Warranties: What You Need to Know
Investing in solar shingles is a significant decision, offering both environmental and financial benefits. However, like any major purchase, understanding the warranty that comes with your solar shingles is crucial. A warranty provides assurance that the product will perform as expected and protects you against potential defects or failures. This guide will demystify solar shingle warranties, explaining the different types, coverage details, claim processes, and the importance of reading the fine print.
1. Types of Warranties: Performance and Product
Solar shingle warranties typically come in two main forms: performance warranties and product warranties. It's important to understand the difference between them to know what is covered and for how long.
Performance Warranty
A performance warranty guarantees that your solar shingles will maintain a certain level of electricity production over a specified period. This warranty ensures that your system continues to generate power efficiently as it ages. The performance is usually guaranteed as a percentage of the initial rated output. For example, a performance warranty might guarantee that the shingles will produce at least 80% of their original power output after 25 years.
What it covers: Degradation of power output over time.
Typical duration: 20-25 years.
Example: If your solar shingle system is rated to produce 5kW initially, and the performance warranty guarantees 80% output after 25 years, it should still produce at least 4kW after that time. If it falls below that level, the warranty may cover repairs or replacements.
Product Warranty
A product warranty, also known as a workmanship warranty, covers defects in materials and manufacturing of the solar shingles themselves. This warranty protects you against issues like delamination, cracking, or other physical damage that may occur due to manufacturing flaws. It essentially covers the integrity of the shingle as a physical product.
What it covers: Manufacturing defects, material flaws, and premature wear and tear.
Typical duration: 10-25 years, but can vary significantly.
Example: If a solar shingle develops cracks due to a manufacturing defect within the warranty period, the product warranty should cover the cost of replacing the defective shingle.
It's important to note that some manufacturers offer a combined warranty that covers both performance and product aspects. Always clarify the specifics of each warranty before making a purchase. You can learn more about Solarshingles and our commitment to quality warranties.
2. Warranty Coverage and Exclusions
Understanding what a warranty covers is just as important as understanding what it doesn't cover. Warranties often have specific exclusions that can impact your coverage.
Common Coverage Areas
Defective Materials: Covers issues arising from faulty materials used in the manufacturing process.
Manufacturing Defects: Protects against problems caused by errors during the manufacturing of the solar shingles.
Power Output Degradation: As mentioned in the performance warranty, this covers the decline in electricity production over time.
Labour Costs: Some warranties cover the labour costs associated with repairing or replacing defective shingles, while others may not. Always check this detail.
Common Exclusions
Natural Disasters: Damage caused by events like hurricanes, earthquakes, floods, or hailstorms is typically excluded. You'll likely need separate insurance coverage for these events.
Improper Installation: If the solar shingles are not installed according to the manufacturer's specifications, the warranty may be voided. It's crucial to use certified and experienced installers. Consider our services for professional installation.
Neglect or Misuse: Damage resulting from neglect, abuse, or improper maintenance is usually not covered.
Modifications: Altering the solar shingle system in any way without the manufacturer's approval can void the warranty.
Third-Party Components: Issues arising from the use of non-approved third-party components may not be covered.
It is essential to carefully review the warranty document to understand all the specific coverage details and exclusions. Pay close attention to any limitations or conditions that may apply.
3. Warranty Claim Process
If you encounter an issue with your solar shingles that you believe is covered by the warranty, you'll need to initiate a warranty claim. Here's a general overview of the process:
- Identify the Problem: Clearly document the issue you're experiencing, including when it started and any relevant details. Take photos or videos if possible.
- Review the Warranty Document: Refer to your warranty document to confirm that the issue is covered and to understand the specific steps required to file a claim.
- Contact the Manufacturer or Installer: Reach out to the manufacturer or the company that installed your solar shingles. They will guide you through the claim process and provide any necessary forms or instructions.
- Provide Documentation: You'll likely need to provide proof of purchase, installation records, and documentation of the issue. Be prepared to provide detailed information about the system and the problem you're experiencing.
- Inspection: The manufacturer may send a technician to inspect the solar shingles and assess the issue. Cooperate with the inspection process and provide any additional information requested.
- Resolution: Once the claim is approved, the manufacturer will determine the appropriate resolution, which may include repair, replacement, or reimbursement for the cost of the defective shingles.
Keep detailed records of all communication and documentation related to the warranty claim. This will be helpful if any disputes arise.
4. Importance of Reading the Fine Print
The warranty document is a legally binding contract, and it's crucial to read it carefully before purchasing solar shingles. The "fine print" often contains important details about coverage, exclusions, limitations, and the claim process. Failing to read and understand the warranty can lead to unexpected costs and frustrations down the line.
Here are some key areas to focus on when reviewing the warranty document:
Warranty Period: Understand the duration of both the product and performance warranties. Note the start date and expiration date.
Coverage Details: Carefully review what is covered and what is not. Pay attention to any specific exclusions or limitations.
Claim Process: Familiarise yourself with the steps required to file a warranty claim, including the required documentation and contact information.
Transferability: Check if the warranty is transferable if you sell your property. A transferable warranty can increase the value of your home.
Labour Costs: Determine if the warranty covers labour costs associated with repairs or replacements.
Degradation Rate: Understand the guaranteed performance degradation rate over time. This will help you assess whether your system is performing as expected.
Don't hesitate to ask the manufacturer or installer to clarify any aspects of the warranty that you don't understand. It's better to have a clear understanding upfront than to be surprised by unexpected limitations later. You can also consult frequently asked questions for more information.
5. Extending Your Warranty Coverage
While standard warranties provide a level of protection, there are options to extend your coverage for added peace of mind.
Extended Warranties: Some manufacturers offer extended warranties that provide additional coverage beyond the standard warranty period. These warranties may cover specific components or issues that are not included in the standard warranty.
Insurance Policies: Consider purchasing an insurance policy that covers damage to your solar shingles from events like natural disasters. This can provide protection against risks that are typically excluded from standard warranties.
Maintenance Agreements: Some companies offer maintenance agreements that include regular inspections and maintenance services. These agreements can help identify and address potential issues before they become major problems, potentially preventing warranty claims. Proper maintenance is key to the longevity of your system. When choosing a provider, consider what Solarshingles offers and how it aligns with your needs.
By understanding the different types of warranties, their coverage and exclusions, the claim process, and the importance of reading the fine print, you can make informed decisions about your solar shingle investment and ensure that you are adequately protected. Remember to always consult with a qualified professional for personalised advice and guidance.